Mobile technology isn’t just in your pocket 24/7. It’s everywhere around us today, with its continual byproduct — data — trailing us everywhere we go. The great nexus of this 21st-century trend isn’t really your smartphone — it’s the city where you live, work, and play.
We must challenge ourselves to transcend our familiar notion of the IT artifact as just an inanimate tool standing by for our use like some sort of mechanical device, neatly separable and distinct from us. It is far more productive to view Information Technology as practice.
Citizen trust and confidence in the public institution and notions of the public good are, in many ways, the bottom line for the public sector.