The webinar is co-organized by GT AI in Management – Società Italiana di Management (SIMA), BAM e-Business and Information Systems Management SIG and The Socio-Technical Systems (STS) Technical Committee of the IEEE Society on the Social Implications of Technology.
Date/Time
20th of May, 10:30 to 11:30 BST
Link
Abstract
Artificial intelligence is increasingly embedded in organizational life, yet understanding its implications requires more than technical evaluation. This talk brings together three perspectives on AI in organizations. First, it argues that AI must be understood as a sociotechnical phenomenon, where explanations are shaped by organizational roles, work practices, and institutional contexts. Second, it shows that trust in AI develops through iterative interaction and negotiation, rather than as a fixed outcome. Third, it considers the broader implications of AI integration for work, relationships, and human experience in organizational settings. Overall, the talk emphasizes that making sense of AI requires attention not only to system performance, but also to explanations, trust, and the changing role of AI in organizational life.
About the Speaker
Patrick Mikalef is a Professor of Data Science and Information Systems at the Norwegian University of Science and Technology (NTNU) in Trondheim, Norway, where he also heads the Information Systems research group. His research focuses on the strategic use of information systems, artificial intelligence, digital transformation, and IT-business value, with a strong interest in how organizations build capabilities for responsible and effective AI use. He has published extensively in leading international journals. He serves as a Senior Editor of the European Journal of Information Systems. He also contributes as an expert to the European Commission’s Joint Research Centre, reflecting his active engagement at the intersection of academic research, policy, and practice. His work frequently addresses the governance and organizational implications of AI, including the competencies and practices needed to create value from emerging technologies in public and private-sector settings.
Profile Link
https://www.ntnu.edu/employees/patrick.mikalef
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